name
Bondarenko Tatiana Ivanovna
Scholastic degree
•
Academic rank
associated professor
Honorary rank
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Organization, job position
• Kuban State Technological University
доцент
Research interests
Web site url
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Current rating (overall rating of articles)
0
TOP5 co-authors
Articles count: 2
Сформировать список работ, опубликованных в Научном журнале КубГАУ
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NSTITUTIONAL CLIMATE FOR SMALL BUSINESS SECTOR IN RUSSIA
DescriptionThe article is devoted to the analysis of the institutional climate in Russia as a major factor conducive to sustained reproduction of small businesses in this country. Up-to-date review of the key elements of the small business sector institutional climate developed as a result of businesses adaptation to the real-life institutional framework in Russi
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Description
The article deals with trends of development of the banking sector in agro-industrial sector of economy. It is confirmed that the Internet is a source of information not only about the client, but also information about bank, about problem points of its growth. It is important that the bank was able to hear the client, to change and to be responsible for the mistakes. Important elements of feedback are considered. The analysis of distribution of appeals on channels of receipt is carried out. Important principles of work with client on the Internet are determined: openness and simplicity in work with client; speed of reaction to publications; lack of tough speech scripts; universality of specialists; individual approach; innovation; management of flows of feedbacks; promotion. The discount is provided for a feedback of any tonality, it is gratitude to the customer for the time which he doesn't regret for writing of feedback about the company. The department of client service will be able to react to complaints of any tonality and to work with client appeals of arriving from any sources such as phone calls in call center, written complaints, and responses from the website of the company because client feedback through Internet resources as a source of customer information and work of bank is important